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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1443 Views
  • 2 replies
  • 4 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 6565 Views
  • 19 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 575 Views
  • 0 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 526 Views
  • 2 replies
  • 6 Helpful

Sports HD

Recently moved to EE broadband and TV. Sky sports and TNT sports are unwatchable on the guide channels and on the Now & Discovery + Apps. Was told by the sales rep that the sports were all HD on the Big sports package and he also told me Disney plus ...

Resolved! Can't reset my pin

I can't reset my pin to watch PPV?

Benopto by Visitor
  • 49 Views
  • 1 replies
  • 0 Helpful

Resolved! Free 6 months of Apple TV. How do I get it?

On my browser I am logged into ee. I go to Manage -> TV & Sport -> Get Extras -> Apple TV £0 for 6 months, then click ADD. I then get kicked to EE TV Packages and can't add Apple TV.

Resolved! YouTube

Hi there. We recently changed over to an EE box. When we did the change over YouTube appeared on our TV. We didn't ask for this. The kids spend too much time watching it and not more structured programmes. EE say they can't remove it and we are there...

RichS70 by Visitor
  • 896 Views
  • 4 replies
  • 1 Helpful

Can’t turn tv off!

@  We’ve just changed over to EE tv but when we press the on/off button on the remote it won’t switch the tv off.  It goes off for a second and then returns to being on.  Any ideas?

KStevens1 by Investigator
  • 6616 Views
  • 9 replies
  • 7 Helpful

Resolved! Canel add on please

How do I cancel EE tv add ons please THANKS  

ww22 by Visitor
  • 127 Views
  • 1 replies
  • 0 Helpful

Juddering on streaming channels and live channels through EE TV Box Pro

Hi, I have worsening screen judder through my EE TV Box pro & full works broadband. Despite many calls and an engineer visit I still get juddering. It makes no difference hard wired (Cat 7) or Wi-Fi. When I watch the same films/programmes via Wi-Fi o...

How4 by Valued Contributor
  • 4765 Views
  • 44 replies
  • 6 Helpful

Resolved! Disney error 73

Disney locks account once a month, claiming that EE don't provide enough location information linked to the IP address (but wont give anymore details than this - tripping their VPN alerts). 1 call to Disney and 30minutes later every month and the iss...

Blue69 by Visitor
  • 194 Views
  • 1 replies
  • 1 Helpful

Resolved! Update apps

On my EE TV settings, into software information and then Update apps, keep getting a message only recently saying We can’t update your Apps please try again later or visit bt.com/tverrors for help, but it does not give me any help whatsoever as it as...