TV - Page 15 - The EE Community

TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing? HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

Resolved! I can't use my ee Netflix

I can't get into my EE netflix on other devices as the email is spelt wrong on the Netflix account, after ages trying with netflix they told me to come here and try get help

Resolved! Accessing recording on EETV

How do i access my recordings

Resolved! Fed up with EE TV recording problems

We have 3 recurring problems with recorded programs that are making my wife and I regret changing to EE from Sky. It has reached a stage where my wife is reluctant to record anything because it either fails altogether or we don't get all of the prog...

Resolved! Now TV content — Apple TV

Over the past week all Now TV content seems to have stop integrating on Apple TV. I know it’s not a EE issue but is anyone else having this issue? The Now shortcut in the Apple TV app doesn’t have any content and any now tv content on the continue ra...

Resolved! EEBox does not always connect to EE Router

I have just migrated from BT to EE and got the latest Router and EE TV Box. The box frequently has problems connecting to the router over Cat5e ethernet. I get a who string of different error codes but they all basically go back to "check your wi...

Resolved! TV Box does not record

Pressing the red Record button on the remote results in the following message ‘We can’t add this to MyTV as it isn’t available On Demand’. This message is regardless of the program I’m trying to record. Help?

Resolved! Just ordered an upgrade to full fibre and added the TV package in error.

Hi,I upgraded on Monday to Full fibre and added a TV package in error. We don’t want it but I can’t seem to cancel it until they come and do the installation next week. It seems silly as we will not unpack the box or use it and will just cancel it st...

Resolved! Apple TV 6 month free trial

I believe I am entitled to a 6 month free trial on Apple TV. How do I get this?I believe I should have received a text message about this? I haven't.

Resolved! Live TV will not work but apps work fine

I have recently changed from BT TV to EE TV and set up a pro and mini box in two rooms to receive EE TV via wifi. Neither TV has an aerial connection nor an ethernet cable connection. During the set up process each box 'found' 133 channels.I can view...

Resolved! Formal Complaint – Incorrect Handling of My Sky Cancellation During Switch to EE

Dear EE Customer Support, I am raising a formal complaint regarding a serious issue with my switch from Sky to EE. When I moved to EE, I was explicitly informed that EE would handle the full cancellation of my Sky services on my behalf. I relied on t...

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