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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 4926 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 17280 Views
  • 79 replies
  • 26 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 955 Views
  • 2 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 669 Views
  • 2 replies
  • 6 Helpful

Resolved! Sky Sports + red button content

I get Sky Sports and TNT through EE.I cannot access the red button content on the Sky Sports + channel. This is where the channel shows multiple games (eg. 3) simultaneously and those who get Sky Sports directly (not through EE) can use their 'red bu...

nickM21 by Visitor
  • 220 Views
  • 1 replies
  • 0 Helpful

EPG in Norwegian

This is a new one on me but any ideas why this title is in Norwegian? 

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lufc87 by Established Contributor
  • 160 Views
  • 2 replies
  • 0 Helpful

Failed recordings

I am aware of the ongoing issues with failed recordings and recordings stopping before end of programme,this problem has been going on for months and to be honest recently it is getting worse it is mainly sports programming,you can schedule a recordi...

PhilHey1 by Explorer
  • 149 Views
  • 2 replies
  • 0 Helpful

Resolved! Apple TV Box

I’ve had an EE tv box pro for about a year now and am starting to get annoyed by certain features it’s lacking including missing apps like Disney+ and even sound problems with some apps that are on the box. I recently noticed that there is an option ...

Bryony22 by Visitor
  • 253 Views
  • 5 replies
  • 1 Helpful

EE TV App Issues

Recent updates to the App on iOS seem to have caused a pairing issue.Mine frequently comes up Lost Connection with the options to Cancel a recording request , Pair again or Send Anyway - which works. In settings it states Connection Stalled.Version i...

Timbo45 by Expert Contributor
  • 165 Views
  • 4 replies
  • 2 Helpful

Resolved! Universal control settings

Hi, Does anyone know how to turn off universal control settings when I press it accidentally on my remote.I have tried various ways but to no avail.

Resolved! Picture breaking up on live tv

Apps work fine but live TV breaks up and is unwatchable at least once a day. Very frustrating. 

Resolved! EETV UHD/Now query

Hi!Sorry if this is going over old ground, I just can't find a definitive answer.I cancelled Sky today, and looking at EETV. All looks great, but seeing reports of UHD/4K not working on the Now TV app, is this correct? But it works fine through the a...

Resolved! Manage TV & activate Discovery+

Hi All,I renewed my 1.6 Gbps broadband on Monday and I took EETV on Apple TV as part of the renewal. The Apple TV arrived yesterday and the service is working as expected. The order for the broadband renewal and TV is showing as complete in orders.Ho...

MikeAlanR by Valued Contributor
  • 159 Views
  • 1 replies
  • 1 Helpful