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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1989 Views
  • 8 replies
  • 7 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 8899 Views
  • 23 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 709 Views
  • 2 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 553 Views
  • 2 replies
  • 6 Helpful

TV box mini not showing channels

Connected today. TV box pro working fine in main room. We have TB box mini in a second room. We can access streaming services such as iplayer, Now etc. but it is not showing any actual channels. We have tried retuning but it says no channels availabl...

Moving from Sky Q to EE TV with broadband

I currently have mobile service with EE, Sky Q for TV and fibre broadband with someone else. Our broadband contract is due to expire and I'm thinking about moving it all to EE. We currently have an Apple TV box we really like and the idea of using EE...

Picture and sound out of sync

Hi folks. I've been using EE TV for about a month now and my picture and sound are never in sync. There's a delay to the audio. I've used the standard TV speaker and soundbar but both are the same. Is there any handy way to sort this before I go comp...

Mik_jg by Explorer
  • 1387 Views
  • 4 replies
  • 1 Helpful

Resolved! Now TV/EE not connecting

I have subscribe to the Big Sports 4K bundle on EE, however I am unable to watch sky sports through the now tv connection. When clicking on a sky sports channel it says not set up. I have looked on my now tv account and there doesn't appear to be any...

Tmackster by Investigator
  • 560 Views
  • 2 replies
  • 2 Helpful

Resolved! QVC

Just changed from Sky and no QVC or shopping channels? Do EE not offer this channel? 

BallyBee by Explorer
  • 2410 Views
  • 1 replies
  • 0 Helpful

Cancel Netflix

Hi. Netflix sends me to EE. EE sends me to Netflix. I just want someone to delete my account 

Resolved! I am waiting for a replacement

How to I speak to someone I am waiting for a replacement tv box and the Boat doesn’t understand me ? There isn’t tracking number and I can’t get any help this is awful CS 

Mickl8 by Visitor
  • 417 Views
  • 1 replies
  • 1 Helpful