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Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 340 Views
  • 2 replies
  • 4 Helpful

Will EE TV Box Pro only work with Smart Hub routers?

Trying to replace my old BT TV Box, I've not had a subscription for about a decade, I just buy used BT boxes on ebay. Looking at EE/BT Box Pro on ebay to replace. There are two models: the older oval BT box and the new rectangular EE box. The EE site...

Resolved! Wall mounting bracket

Does anyone know if you can buy a bracket to mount the tv mini box - tv is high on a wall also does the mini box magic eye have to face forward or will it pick up signals bounced off the ceiling for example  thanks in advance

Peter3629 by Investigator
  • 4914 Views
  • 10 replies
  • 5 Helpful

Everything going wrong since going from BT to EE

I am very close to a breakdown since having EE as my supplier for Broadband, phone and TV package since August 2024. After having BT for many years I was told my contract would have to be with EE and thought nothing of it. After many problems and spe...

GamGam21 by Investigator
  • 1355 Views
  • 5 replies
  • 3 Helpful

Resolved! Netflix activation not received

My netflix is not working. I switched from BT Tv to EE with that also my netflix account. I received and email to say my netflix account has been updated. But no activation link. Shortly after, I received an email from netflix to say that my email ad...

etbt27 by Explorer
  • 624 Views
  • 2 replies
  • 2 Helpful

Resolved! Too many boxes!

I have been with EE since September. I have the main tv box and two mini boxes. One mini box was faulty and was replaced super quickly. Yesterday I connected it and all was well but, now I am receiving a “too many boxes” message. I have tried calling...

NMc66 by Investigator
  • 708 Views
  • 5 replies
  • 6 Helpful

Resolved! EE TV Mini Box

Hi everyone, I'm new to EE TV.  I have only one TV at my home, but I have an EE Mini Box too.  Can I use it at a second property?Jeff Hodgson

Resolved! Loss of sound on Discovery Plus

Hello there. We’ve recently moved to EE TV.  We have an EE TV Box Pro. At the moment we lose sound when watching Discovery Plus after adverts (it’s not consistent which adverts).  We have to exit dyne programme and go back on to get the sound to retu...

NangieT by Investigator
  • 955 Views
  • 5 replies
  • 2 Helpful

Resolved! EE TV App error GM001 and GW908

I used to be able to download a film from my purchases onto my tablet so that I could watch it when I have no access to the internet.I tried this before going abroad and it downloaded the film, but when I went to watch it got error and decided it was...

EE TV on Apple TV First Impressions

Just set up EE TV on Apple TV box.  First impressions are positive and I like the integration with other Apple Products, such as being able to see what TV channel is on from my Apple Watch.  A pleasant surprise.BBC Radio Channels are in the EPG and s...

baabaa90 by Established Contributor
  • 5550 Views
  • 17 replies
  • 4 Helpful