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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1929 Views
  • 8 replies
  • 7 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 8595 Views
  • 21 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 665 Views
  • 1 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 548 Views
  • 2 replies
  • 6 Helpful

Resolved! QVC

Just changed from Sky and no QVC or shopping channels? Do EE not offer this channel? 

BallyBee by Explorer
  • 2404 Views
  • 1 replies
  • 0 Helpful

Cancel Netflix

Hi. Netflix sends me to EE. EE sends me to Netflix. I just want someone to delete my account 

Resolved! I am waiting for a replacement

How to I speak to someone I am waiting for a replacement tv box and the Boat doesn’t understand me ? There isn’t tracking number and I can’t get any help this is awful CS 

Mickl8 by Visitor
  • 414 Views
  • 1 replies
  • 1 Helpful

exactly what do i need to do to watch 'ee tv'?

so, we just switched from bt to ee, and the staff are pretty poorly trained and honestly i wouldnt recommend anyone else using bt switches over to ee. the people on the phone mentioned our bundle deal includes 'EE TV' and 'Netflicks', yet no one we s...

Resolved! Renewed Contract

Good afternoonI know ive already asked about this with EE, but does anyone know if my renewed contract starts on the 20th in 2 days time, how soon will I get some sort of notification or even receive the T/V box, it's getting rather near the start da...

Error codes

My broadband was activated two days ago, I also have eetv package with nowtv & netflix included, to date neither said apps can be activated, only the other apps work, if I try to watch anything from the tv guide I get the error code BTP-15000, if I t...

Dandy1980 by Contributor
  • 688 Views
  • 4 replies
  • 2 Helpful

Resolved! EE TV Mini box in TV bed

Am I able to put the Mini box in a TV bed? I'm just wondering if you can operate it easily with the remote and that it will still pic up the internet channels easily?Thanks

Code Yvm102

Any one Keep getting code YVM102.. definitely not the broadband as all apps on smart TV work .. very annoying 

Lea79 by Investigator
  • 2840 Views
  • 11 replies
  • 5 Helpful