Where's the TV channels I've paid for?

[patloc]

Hello Eeeeeed

I'm very new to EE having crossed from 27yrs at Virginmedia. I can't speak to anyone at EE about holes in my paid for tv package and how to activate and issues with my account being verified for this purpose. I've spent so far 2hrs on 2 phone calls with a stated wait time of a mere 30mins to a customer service that doesn't seem to exist. Eeeee you're customer service is absolutely abysmal and quite useless. There doesn't even seem to be an online bot to speak to or anyone in another country who wants to speak and greet one of their latest customers. What do you have to do to get customer service other than be complaining by email or snail mail?

[DarrenDev]

What issue are you having with activation @patloc ?  Do you see an error when you try to activate at https://ee.co.uk/TNTSports ?

[PaulR31d]

There's nobody there.

[patloc]

Hi Darren 

I can now get TNT and HD/4k however I'm still unable to activate Disco+. No error messages just wants me to pay for the channel that is already included in my EE order as previously seen

[DarrenDev · Accepted solution]

@patloc you need to specifically activate your subscription via the EE web site before your discovery+ account will recognise that it's already paid for.  Can you please visit https://ee.co.uk/TNTSports and follow the process to activate it on your account - let me know if you see any errors.

[patloc]

Thanks for this link however I can't use it as it's only for EE mobile numbers for a one time pin, which I don't have. Tried this same route last week. Have have you got a link which is multi network friendly?

 

[DarrenDev]

Sorry, I've not personally seen the new process for activation on EE accounts.  This this article help?  It offers a few different routes:

https://ee.co.uk/help/tv-sport/tnt-sports/set-up-my-tnt-sports-subscription

[patloc]

Hi Darren

I've even tried the on screen QR code route only to find that everything is linked but not to the account number I've been given. See attached screenshot. Do you know anyone in EE who can get in touch with me to sort this issue out for me? I really dispair with the lack of systems knowledge within EE clearly there's  no quality control dept heading up the new business with customer satisfaction being at the forefront once signed up.

 

[DarrenDev]

Can you please email me at tv.apps@ee.co.uk with the account number you have.  I'll get your EE ID fixed, so that you can get your login activated.

[patloc]

That didn't go well either see screenshot