honestly why do customers have to go this far
Re: Formal Complaint Regarding Delayed Delivery of Equipment and Cooling-Off Period
I am writing to formally raise a complaint regarding the delayed delivery of my EE TV equipment, which was due to arrive on and go live 18/3/25 that was the go live but was not delivered until 7/4/25, due to issues within your delivery schedule please see all the complaints This delay has caused significant inconvenience and has impacted my ability to make a fully informed decision within the statutory cooling-off period.
As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, I am entitled to a 14-day cooling-off period beginning from the later of: the date the contract is entered into, the date the services begin, or the date of delivery of any goods related to the service. Therefore, I assert that my cooling-off period should begin from the actual delivery date of the equipment.
Should this matter not be resolved satisfactorily and my statutory rights not upheld, I will have no choice but to escalate this issue to Ofcom, the communications regulator, and, if necessary, to pursue resolution through the appropriate Alternative Dispute Resolution (ADR) scheme. I trust that EE, as a regulated provider, will act in accordance with both its legal obligations and its internal code of practice.
Please confirm, in writing, that the cooling-off period has been adjusted accordingly to reflect the date of delivery. I request a formal response within 14 days of this letter.
Yours faithfully,
James horton
