Unable to Cancel Netflix with EE via Website or Automaed Customer Service System

[michaeluk1406]

I am trying to cancel my Netflix subscription which I signed up to through EE. I've looked on the EE website under my account and there is not listed there under AddIns. I tried calling EE customer services and its useless - it just has an automated system with no suitable options listed or opportunity to actually talk to a real person. I tried version options in the system and nothing leads to a realy person.

EE do better. 

[Weerab2024 · Accepted solution]

If you have an entertainment package it comes by default and included in the price.

As far as I am aware there is no way of tailoring those packages so that is removed and EE doesn't offer a no frills package without it.