TV Box Mini Issues

[norwoody]

I’ve been on the new EE TV for just over a month now after some teething issues with the Apple TV box. I’ve been having trouble with frequent connection drops and tv channels not loading on the EE TV mini box I have in my second bedroom. When this happens I’m forced to unplug and turn on the box to get it going again.

I have the smart hub plus downstairs in the living room and a smart WiFi plus mesh unit upstairs, so there should be no issues with WiFi coverage. However whenever I check, on the TV mini box it complains about poor WiFi strength despite every other device in the same room having no issues at all. 

Please advise? As these issues are happening on a daily basis.

[Ali_A]

@DarrenDev Thanks for the update, this is useful to know. I'll get this passed back to the team to be aware. 

Ali

[norwoody]

Thanks both.

@DarrenDev, I've sent some more details across this morning, getting a different issue with the tv box mini wired into the smart wifi plus.

[Lindsey1992]

Has these issues been resolved? If so how as my mini tv box will not connect to Internet. It was working fine first few days and now being a pain. I'm seriously considering getting rid 🤔 

[DarrenDev]

@Lindsey1992 we're aware that some customers with the TV Box Mini may experience issues with WiFi when connected to an EE Smart Hub.  A fix is due to be rolled out soon (I've asked if I can provide a date - I'll update here if I can).

In the meantime, I'm afraid the only known workaround is to reboot the TV Box Mini.

[Greenback1066]

I'm also having a issue of a glitch/pixulation every now and again with my EE TV Mini box connected to a Pro box by way of Wi-Fi, with the Mini box connected by Ethernet by way of a TP link wifi adapter which the Pro box as also got a TP link connected by a Ethernet cable,the distance between the Smart Hub to the Mini box which i have in my bedroom is around 15 metres,i do know that i should have everything connected by way of having it hardwired ethernet,but for me don't want cables running through the property.I was told when i phoned that by having the TP link plugged into a extension would most likely be the cause of the glitches,and the only two ways would be to have it hardwired or have Complete Wi-fi by way of discs at a monthly cost.Also i was given a new Mini box by way of post around 2 months ago and did not solve the issue.Any help appreciated.

[Midnight_Voice]

@Greenback1066 

You were told correctly.. 15 metres is too far; 5 is the EE TV recommendation. Though it would be worth looking at the WiFi strength in the bedroom, maybe on a mobile phone, or maybe you can interrogate the TPlink over its web interface, see if the signal is weak, and bears out what EETV say.

Also, by using the TPlink adaptors, you are introducing third party equipment into the mix, which EETV politely decline to support.

I’m familiar with the idea of using a TPlink, and successfully ran a DTR-T4000 YouView box over one for years, first in one house, then in another, completely without issue. But I wasn’t trying to use the Multicast that EETV depends on, so that might have been quite a different story.

By the way, your description is inaccurate; the Box Mini is connected to the router, and the Box Pro is also connected to the router, but the Box Pro and Box Mini aren’t connected to one another at all. I mention this only in case some part of your problem is based on this misapprehension; but I can’t think of any way that it is.

[Greenback1066]

Thanks for replying back @Midnight_Voice,in your reply back you forgot to mention part of the problem with glitching and pixulation of picture may lie in the fact that i have the TP link plugged into a extension socket on the wall in the bedroom which is four socketed,causing interference on the signal,anyhow that's what i was told by a BT phone operative.Also seems strange when EETV sent me the  2 TP link adapters by post when you say they kindly decline to support this.May have to go the way of having Complete Wi-fi with discs,and also getting shut of the extension and having a plug socket fitted in the bedroom where the Mini box is.  

[Midnight_Voice]

@Greenback1066 

I believe the problem with extension sockets and TPLinks is that some extension sockets have mains protection gubbins which regards the TPLink signal as noise on the line and cleans it off. And rather than go into this fine distinction with customers, better to issue a blanket ban.

But if you are worried about the extension socket, try just having the TPLink straight into the wall, or at least into one of those ‘block’ multi-way adapters that you can put the extension lead into another side of.

Though it sounds like your TPLinks aren’t WiFi adapters at all; instead they are PowerLine Adapters, a rather different beast that sends signals over the mains, not WiFi, which EE TV may well have supplied you with. How long ago, by the way? BT TV, certainly, have rather disowned their earlier PLAs, though recent ones should be OK.

[AlexEdwards]

@DarrenDev is there any update on this topic? 
I am connected via Ethernet with speeds of 100+Mbps. Nevertheless I cannot watch Live TV on my EE TV mini boxes. It stutters every 10 / 15 seconds, occasionally showing me the error “IPC6023”. All other apps on the box work perfectly fine such as Netflix, Discovery+. Really really frustrating, this hasn’t been an issue until recent months. 

[JC1967]

We have the same issue, new customer to EE broadband and EETV. The Mini box drop’s the WiFi connection regularly. The TV itself doesn’t - just the box, suggesting it’s not the signal that’s the issue.

The Echo dot on the other side of the same room also stays connected throughout

If I reset the box by switching the power off it all comes back again - but it’s poor really.

Had no issues previously with our 2nd VM box maintaining the WiFi connection, needed a wifi booster when we had Sky, but the EE and VM wifi is stronger throughout the house than Sky