TV BOX PRO

mortimer58 · ‎10-03-2025

Today I received an EE TV BOX PRO via Royal Mail. I did not ask for this. What is it for and will it cost me any money.

Btw EE Help line quoted a 1 hour 15 mins wait to speak to anyone.

Thanks

Steve

Chris_B · ‎10-03-2025

@mortimer58 You need to speak with customer support about this. EE don’t just these out unless you are subscribing to EE TV. It’s a paid service.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎10-03-2025

@mortimer58 You need to speak with customer support about this. EE don’t just these out unless you are subscribing to EE TV. It’s a paid service.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎10-03-2025

@mortimer58 : Do you have BB with EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

mortimer58 · ‎10-03-2025

Yes I do have BB with EE

Midnight_Voice · ‎10-03-2025

@mortimer58

Do you have EETV with EE?

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*

XRaySpeX · ‎10-03-2025

Did you order EE TV with your BB? The EE TV Box Pro is on loan to you to support EE TV which would be on a 2 year contract with a monthly subs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP