Subscribed TV Channels

[McSkirmish]

Good morning,

I am Mike and I have been with BT/EE, TV, since the beginning, mainly for
sports, while surfing the Electronic Guide of the box, I find some anomalies,
also when attempting to go to some channels.

TNT sports channels, I can only watch on HD, when I tried to go to TNT1,
normal channel, I was informed that I will be charged £20, these are not
listed to me in the subscribed list, same with most Sky sports channels,
which are all listed as subscribed.

I find this strange, I do know that I would need to pay for Sky sports, but
why are they listed as being subscribed?

The reason that I was trying to get TNT1 normal, was because the Optical
to Digital headphones were giving out a high-pitched squeal on the HD
and I wanted to try the other channel.

Thank you for reading this and hopefully explaining to an Old Man what he
has done wrong.

Mike.

[McSkirmish]

This picture shows you 430 to 439, with gaps, I cannot get
any Eurosport, I did before, but that has stopped, I think since
it became EE TV.

Another thing, that I have noticed, when watching TNT 1, the
message at the bottom of the screen says, "More on Discovery
Plus", when I press the red button and go to Discovery, I get an
error, "Your Host hasn't given you enough", I can't remember,
but I am not allowed to watch the game, if I open Discovery App,
I can watch any game, maybe the software is corrupted, I was
getting strange things a couple of weeks ago, mainly to do with
Guide, sparse information or no information, or you can't watch
that recording, I just unplugged and started again, had to do that
a few times, but not lately, but this is a new box late last year.

Mike/.

[Profile closed]

@McSkirmish 

Bizarre behaviour, certainly not normal and if standard troubleshooting such as a factory reset (keep recordings), doesn’t fix it then another new box could be in the cards.

It sounds like a software and/or firmware issue to me. What software build is the box on?

[McSkirmish]

Component Software                                                   4.1.202(daad89)
Manufacturer Software                                               0.11.156
Platform Config                                                                5612(33b52727)
ISP Config                                                                           7204
Last Checked for Updates                                          19th January 2025

Those figure don't a lot to me, as I don't know what the previous versions were.

Mike.

[Profile closed]

Thanks @McSkirmish , same as mine so the box is up to date.

If you have done the full factory reset (keep recordings) and are still having problems then I can only imagine this to be buggy software or firmware on your box and it will need replacing again.

[McSkirmish]

I have unplugged the box many times, but I had no idea
that I was doing a factory re-set though.

Maybe I didn't unplug it for long enough, around 10 seconds
I would suggest, tomorrow I will try the 30 seconds.

Thank you for the directions.

Mike.

[Profile closed]

No worries @McSkirmish , it is actually the ‘light reset’ process I think you should try from that page, let us know how you get on.

[zulu17]

@McSkirmishCan i ask are you now billed by EE for your broadband and EETV  or have you remained with BT Broadband and the  have EETV  both billed by BT.

The EETV box you have is it the EE TV (or BT TV if an older ) Box Pro or are you using an older BT 4K Recordable box ?

images of the various boxes are at https://www.bt.com/help/tv/learn-about-tv/bt-tv-boxes

Also do you know what your TV Package is called   ?  Just wanting to make sure you don't have an old legacy package and make sure that we are dealing with current EETV packages.

@Midnight_Voice  BT TV used to interprete  Subscribed and Extra channels in  the  EPG filters in what I  would  consider to be  a more logical lists  but that changed (unannounced)  I think  a few years  ago. Possibly it makes presentation of the data in the EPG more straightforward  as it doesn't require checking your subscription to determine what channels to display and only check whether you are entitled to play a channel when you specifically attempt to view it.

[zulu17]

There is a thread

https://community.bt.com/t5/EE-TV-YouView/Subscribed-channel-filter-not-working/td-p/2252946

on the subscribed filter in the EETV (then known as BTTV)  EPG.

[Midnight_Voice]

@zulu17 

Thanks, but nothing in that thread agrees with what I’m seeing now, which is that the only channels I see that I think I shouldn’t are the Now Sports channels, and there aren’t any channels that I think I should see and don’t.

So I have two hypotheses;-

1. EETV erroneously think I have a Now Sports subscription when I don’t

2, Having a Now Membership causes all the Now channels to be shown, which is not granular enough

[Profile closed]

---

@Midnight_Voice wrote:

2, Having a Now Membership causes all the Now channels to be shown, which is not granular enough

---

Agreed. Which I would argue is a defect.