@Mrs9
Please say which EETV box you have,
Also, what is awful? If it’s TV reception, and you have a Box Pro, then you might want to try IP Mode instead of Aerial Mode.
Or is it that your broadband speed is awful? What speed do you get?
As to not getting any apps, how does this show itself? Error messages? They may not mean anything to you, but we can decode them. Or do you just get a spinning circle?
If you have a Box Pro, you could try a Settings/Factory Reset/Reset (Keep Recordings).
But apart from that, your best bet may be to get on to EETV on the phone, as they can check your line remotely.
From your EE mobile
From any other phone
Calls are free from an EE number. Charges may apply if you call from another network.
There might be a bit of a wait, though 😢
*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
