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Sound is not loud on EE TV PRO Box.

APACHE060
Investigator
Investigator

Hello,

I have a EE TV Pro box, find that the sound is not very loud, have turned the sound up on the box to full but the sound is still not loud,

have spoke to EE Phone support all they told me was they new about the issue but could not fix it.

Any help would be great.

Thanks

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@APACHE060  The volume is poor then only way you can around this is to increase the TV volume so the box volume can then be lowered.   It’s a pain especially if you watch anything not via the box as the TV volume is then to loud. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Midnight_Voice
EE Community Star
EE Community Star

@APACHE060 

In Settings/Audio, switch the box to Surround Sound. It doesn’t matter if you have a surround system connected or not.

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
Snewey56
Visitor

Just got my EE TV and had same problem. I was able to use my Sky remote to turn volume up to the max, then used the EE remote to turn volume down. Now I have a much wider range on EE remote.