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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 4443 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 15965 Views
  • 68 replies
  • 23 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 922 Views
  • 2 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 658 Views
  • 2 replies
  • 6 Helpful

Resolved! Full Fibre 150 Ultimate + Sports

Hi, Contract ending soon, need to reduce costs. Is it possible to have only Full Fibre 150 Ultimate @ £49.99 mth + Sports only, What total cost pleaase ?.

JL1951 by Established Contributor
  • 323 Views
  • 10 replies
  • 2 Helpful

EE TV - Entertainment TV packages post 26th March

Looking at todays  official media release from Warner Bros. Europe it saysA new NOW Entertainment & HBO Max (Basic with Ads) bundle will be available from March 26. Existing NOW Entertainment Members will be automatically switched to the Entertainmen...

zulu17 by Problem solver
  • 4849 Views
  • 44 replies
  • 21 Helpful

HBO Max and Full Work Package

Hi,I have the full works package. I have logged into the HBO app which pulls through the TNT sports subscription, but doesn't pull through the NOW subscription. I understand some of the content is on the Now TV app, but would prefer it if it's also o...

Rd2026 by Visitor
  • 1371 Views
  • 14 replies
  • 6 Helpful

Unable to download purchased films on EETV app

Help!!!!I am trying to download films I have previously purchased on EETV, on to my tablet, but I am getting the error message: Sorry - there's a problemThe number of times you can download this is restricted, please go to ee.co.uk/help/tv-sport for ...

Resolved! TNT sports not carrying across to HBOmax

Hi all,I am an EE mobile subscriber with a full works package and upon downloading the HBO max app my subscription hasn’t carried though.please can someone advise if they’ve the Same issue or offer a work a round thanks 

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 15965 Views
  • 68 replies
  • 23 Helpful

Resolved! HBO

I see HBO is on the EE box now. How do i activate it?

I hate EE cant watch TNT Sports

So they move TNT sports again, another email sent out. App downloaded all signed in, can't access anything. As soon as this contract ends we are done. Bring back BT they made us move over and it is just shocking how bad the speeds are, the hub is and...

So I need two different accounts!

I have TNT Sports as a mobile add on, and I want to subscribe to Premium HBO Max, as far as I can tell, I can't add (pay extra) via EE and I can't do that directly through HBO Max, because it knows I'm "billed" though EE.So I need one account for wat...

mh_ldn by Established Contributor
  • 599 Views
  • 18 replies
  • 6 Helpful

TV box mini

I have the EE tv box mini and it will only allow me to record things that are available on demand which kind of negates the point of recording.How can I record live TV? I thought this was a feature of EE TV. Seems like a pretty basic requirement for ...