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Serios Link - Not Working

IvanFilchev
Investigator
Investigator

Hi All, i have had BT / EE TV for a few years now and have not had any problems with recording series links until the most recent update on the TV box pro which changed the  whole interface.

I watch F1 and for the last 3-4 yeats I have had every practice / Qualifying  / Race on a " Seties Record " and never had issues. 

Since the most recenr update on the TV Pro Box all my F1 Series Linls have gone, i have tried setting them up again but I no longer get the option to choose " Record Series" it just records that 1 Program. It works for some things like for Teds Notebook but not for the practive qualifying or race. 

I have done  a factory reset to see if that helps but still nothing. 

Its the Austrian GP this weekend and When i hit the record button the "Live Austrian F1 Grand Prix  Qualifying" it simply doesnt ask me the question if I want to recors the program or series , therefore I have to manually record each Qualifying each week it happens.

What can I do to get this sorted as it is quite frustrating!

 

Manu thanks ! 

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11 REPLIES 11
DarrenDev
EE Product Expert

Thanks @zulu17 - I've passed on your update.

Feel free to email any other issues you find to tv.apps@ee.co.uk and I'll forward directly on to the team responsible - at least for now, whilst we get settled in with this new provider.  We do have our own monitoring in place too for many aspects of the data, but for seriesCrid it's hard to know when a programme definitely should have it.

Hi There, update on the issue, ive just noticed that although most of the recordinngs now seem to be allowing series link recording the " Live: British F1 Grand Prix: Practice 2" is still not working and only recording that 1 session on Sky Sports F1 HD

Practice 1  & Practive 3 now are both recording fine and so does Qualifying the actual Grand prix on sunday, but Practice 2 still doesnt seem to have a link series.

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