Router problems

[Carlos447]

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Hi my smart tv will not connect wireless but will connect with my hot-spot off my mobile have you any ideas why the wireless will not connect thanks

[Northerner]

Hi @Carlos447 

Which router do you have. 

You might need to change your router settings to allow older devices to connect, once done it should work. 

Thanks 

[Midnight_Voice]

@Carlos447 

What make and model of TV, wireless to what router and what broadband?

If this issue has just come up today, and things were fine in the past, and the broadband is EE or BT, then they have been having problems today:-

https://www.bt.com/help/check-service-status

[Carlos447]

I have smart hub sh20A

[Carlos447]

I have toshiba 32l2063db and ee smart hub sh20A it let's me put password in but just don't connect.

[Midnight_Voice]

@Carlos447 

The BT Status page is now clear. Try it again.

[Carlos447]

Still not connecting 

[Carlos447]

Do you know what settings I need to change

[Midnight_Voice]

@Carlos447 

Try power cycling or rebooting the router. And maybe the TV as well - pull the plug, wait two minutes, switch it back on.

[Carlos447]

Tried it ,it's got to be a setting on the router not allowing wireless collection or sumit like it .

Was fine with bt had nothing but problems with ee.