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Online and App ordering of EE TV

baabaa90
Established Contributor
Established Contributor

‎15-06-2024 03:04 PM

It's been 6 months since EE TV has launched, but I'm still unable to order or view packages via the app or online. All I get is the message "Sorry, Looks like a technical error".  When will this be possible please?  I am a EE Broadband customer (migrated from BT).

0 Helpful
4 REPLIES 4
DarrenDev
EE Product Expert

‎15-06-2024 03:10 PM

It's still going to be a while I'm afraid. The only way to order currently is over the phone.

0 Helpful
wgwright
Expert Contributor
Expert Contributor

‎15-06-2024 03:16 PM

@baabaa90 @DarrenDev I’m existing EE Broadband customer and I could only add EE TV to my package by phoning. Bit of a wait on the phone but once I got through the agent was very helpful and sorted me out. Ordered on the 14th with the new kit delivered next day. All up and running now with no issues

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baabaa90
Established Contributor
Established Contributor

‎15-06-2024 03:28 PM

Thanks for the prompt responses, @DarrenDev  @wgwright.  It was very painful migrating the Broadband via the phone and I still get the shivers thinking about it, so I'll check back in 6 months.

0 Helpful
wgwright
Expert Contributor
Expert Contributor
In response to baabaa90

‎18-06-2024 02:09 PM

@baabaa90 I know the waiting times on the phone can be a bit of a pain but for me it was really worthwhile. The whole process went very smoothly and quickly. Ordered over the phone on a Friday, equipment delivered on Saturday and up and running the same day. I migrated from Sky and so pleased I did

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