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New EE TV showing error code BTP-15000

matt24woods
Visitor

‎11-05-2024 01:35 PM

I have rebooted a few times but can't appear to watch any TV even free view/terrestrial. Called the helpline and it sounded like it logged something but spoke too quickly to get a reference or clear what was up.

Any help appreciated! 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎11-05-2024 02:31 PM

Hi @matt24woods 

From searching the code on Google it seems to be account related and you'll need to speak to EE CS, technical support. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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DarrenDev
Ace Contributor
Ace Contributor

‎13-05-2024 10:21 AM

Try again now @matt24woods - that should be it fixed

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