I have posted on here about this issue and looking at other posts others have same problem. I don't know how EE can push a subscription saying you will get an enhanced experience by PAYING EXTRA when it DOES NOT WORK.
I complained to ee and they said I cannot leave my present package [BB/TV]. It is a complete con. Thankfully I was due to change my mobile to ee next month but won't be bothering now. I am going to make a formal complaint and take this matter further. As other have said, NO ATMOS only 5.1dd NO ATMOS PICTURE only 4k. My tv/Denon amp/and Philips tv/ Panasonic Blu Ray all work with Netflix as it should do. It does do Netflix HDR and that is it, no ATMOS/VISION via ee pro box.
I have cancelled my subscription as it is a pain to have to come out of ee pro box turn off, switch to either tv or blu ray player switch amp over. My Wife can't do all this and why should she. I find it stressful myself. I would rather go without it hence my cancellation. I have kindly been informed I can do nothing until my contract is up in 2026 Happy new year thank you.
And don't get me started on the aerial connection. I have had to stick the cable to the box with Gorilla tape. The fitting is very poor and was constantly losing connection. [new Aeriel / cable]. 18/1/25 11.45pm Blank screen nothing not even any apps. Had to turn off leave power off for several minutes turn back on, all ok. What a performance. And this is now our 3rd box over the past 3 years. 2 x bt pro 1 x ee pro. I can't use the other method of having it all online as pathetically you can only watch one record one. Of no use to me at all. The system is not fit for purpose.
