My EE tv has suddenly become Youview, and won’t load tv channels

[LJ1966]

Hi my ee box seems to have updated itself and now says it’s YOUVIEW.  My recorded channels are still there, but it won’t  show me the normal tv channels. 
Any ideas? X

[zulu17 · Accepted solution]

@LJ1966  That suggests  that Youview  believe that your EETV  Box is connected  to an ISP other than EE or BT. 

[LJ1966]

Thank you so much for your reply. 
How would I go about fixing this issue? 
we have not changed anything, simply turned on tv to find it saying youview instead of ee. 
thanks in advance. 
LJ 

[zulu17]

@LJ1966 

I would suggest going to Settings , under INFORMATION & RESET select Software Information  , make a note of the ISP configuration value , then opt to Update Software.

If you get the "Software up to date  - Your box is already running the latest version of software"

then I would suggest (again within Settings) under SIGNAL& CONNECTION  select Broadband Connection and make a note of the Ip address listed,

I would then be inclined to power off the box for say 3 to 5 minutes and then switch backon .