MiniHub loses connection at 0915 to 0930

[NikiAlex]

Most mornings our mini hub loses connection at approximately 0915 to 0930, usually when its been on for about 1.5 hours. Nothing else on our network goes down,  so not the broadband. Hard reboot snd itsctgrn fine.  Only happens in the morning, works fine the of the day. Any ideas? 

[Alex_H]

Hi @NikiAlex,

Welcome to the EE Community

Just to clarify the mini hub you mention is the 4G back up router for your home broadband?  If so have you checked the mobile service status for your postcode to see if anything might be going on? 

Do you have EE mobiles at the same location and are they losing connection at the same time or ok? When you mention a hard reboot is that turning it on and off again? If so have you tried doing a factory reset via the small pinhole reset button to see if that may resolve the issue? 

Alex

[NikiAlex]

Hi apologies I meant the TV minibox we have not the actual broadband which seems to function perfectly.  Its the fact it always seems to happen around 0915to 0939 in the morning. 

[Debbie_G]

Thanks for confirming this @NikiAlex.

When your TV box loses connection, does the TV box power off completely or stay on? If it stays on, does the channel go black or freeze? Do you see any error messages at all?

Debbie

[NikiAlex]

Stays on, comes up with an error message saying its losing broadband connection, hard reboot clears it. TV its attached to maintains broadband connection throughout. Phones stay connected as well.