MiniHub loses connection at 0915 to 0930

[NikiAlex]

Most mornings our mini hub loses connection at approximately 0915 to 0930, usually when its been on for about 1.5 hours. Nothing else on our network goes down,  so not the broadband. Hard reboot snd itsctgrn fine.  Only happens in the morning, works fine the of the day. Any ideas? 

[Alex_H]

Hi @NikiAlex,

Welcome to the EE Community

Just to clarify the mini hub you mention is the 4G back up router for your home broadband?  If so have you checked the mobile service status for your postcode to see if anything might be going on? 

Do you have EE mobiles at the same location and are they losing connection at the same time or ok? When you mention a hard reboot is that turning it on and off again? If so have you tried doing a factory reset via the small pinhole reset button to see if that may resolve the issue? 

Alex

[NikiAlex]

Hi apologies I meant the TV minibox we have not the actual broadband which seems to function perfectly.  Its the fact it always seems to happen around 0915to 0939 in the morning. 

[Debbie_G]

Thanks for confirming this @NikiAlex.

When your TV box loses connection, does the TV box power off completely or stay on? If it stays on, does the channel go black or freeze? Do you see any error messages at all?

Debbie

[NikiAlex]

Stays on, comes up with an error message saying its losing broadband connection, hard reboot clears it. TV its attached to maintains broadband connection throughout. Phones stay connected as well. 

[DarrenDev]

Weirdly, I can't see your box reporting any network connection loss - that's possibly just an issue with the logging though.  I can see you rebooting it:

Dec 25th at 8:44am, Dec 26th at 9:16am, Dec 29th at 9:36am

Your wifi is reporting that there's a fair bit of interference, so I'm wondering if there's something that just pushes it over the edge around that time.  Are you able to match those times to something that could be happening in the house?  An appliance being turned on? Someone goes in the shower (boiler or electric shower kicking in)?

[NikiAlex]

Hi Darreen

I can't think of anything that comes on at that time - heating comes on much earlier,  neither of us is using the e shower at tgat time

Maybe both using mobile phones at that time.

We have a couple of Hive lights in the same room but not usually on when outage happens.

Thecerrir definitely says connection lost I'll make a note of error code next time it occurs I'm sure it started IV ? 

[NikiAlex]

It went again but at 2200 last night with code Ipc6023 definitely indicated a connection issue. 

All mobiles and down stairs nsin ee tv box no issues.

[DarrenDev · Accepted solution]

I'm baffled @NikiAlex - again, your logs don't indicate that experience, and don't show the TV Box Edge (new name for the TV Box Mini) even being used at 10pm. Logs suggest you stopped watching TV at 8:09pm, and then rebooted the box at 10:05pm.

I'm going to need to ask one of the specialists to take a look next week (they're all off this week).

[NikiAlex]

That's very odd I know the times are correct as I was watching **bleep**nsal v Aston Villa upstairs 2015 onwards, whilst partner watched Dr Who spinoff in the lounge.