Mini TV box showing btp 15000

[JG221]

Just tried to set up my new mini box and getting code btp 15000 and won’t let me view any channels. 

I am an EE TV customer and my main TV box works OK, letting me view all channels including my big sport channels

 Can anybody please help?

 Thanks

 John

[DarrenDev]

Your main TV Box activated on your previous BT broadband line.

Your EE Broadband line and new TV service only activated today, and haven't paired up with each other yet - this should happen later this evening.

Try again in the morning ... it should start working.

[JG221]

Hi, thanks for your help. 
I’ve tried this morning and still getting the same error. 
Regards

 John

[JG221]

Hi,

Tried again this morning and still showing the same error.

Regards

John

[DarrenDev]

Apologies John - I missed your reply yesterday.  Could you please email me at tv.apps@ee.co.uk so that I can get further details from you, as our system is still showing that your order is in progress.