Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Juddering on streaming channels and live channels through EE TV Box Pro

How4
Valued Contributor
Valued Contributor

‎08-07-2025 02:54 PM

Hi, I have worsening screen judder through my EE TV Box pro & full works broadband. Despite many calls and an engineer visit I still get juddering. It makes no difference hard wired (Cat 7) or Wi-Fi. When I watch the same films/programmes via Wi-Fi on the Samsung Smart TV there is no issue so thinking it's tV box issue but I am on my third in a month.. When I checked the output using the Box Pro wired connection into the router the speed is 92 Mbps. Laptop via Wi-Fi is 250 Mbps & iPhone 450 Mbps.

I am told by EE techs that this is not uncommon yet they have not fixed it yet. Has anyone fixed this issue please?

0 Helpful
20 REPLIES 20
How4
Valued Contributor
Valued Contributor
In response to Mollyb11

‎13-10-2025 01:46 PM

Hi, EE sent out another 'brand new' Pro Box last month and things were exactly the same. They were hoping for improvement as apparently they only send existing customers 'refurbished' boxes and the two I had have the same problem. Just to re-cap - on wifi to smart TV direct - no issues. The juddering is getting worse, creeping onto more Netflix shows, old and new, Prime and some mainstream TV when streamed not live. It also happens on HD non-smart Phillips which is on a mini-hub. The feed to my mini-disc boosters keeps crashing too but I assume this is a seperate issue. At least EE are keeping in-touch and those I speak to are as helpful as they can be.

 

0 Helpful