"There's a broadband issue affecting your channels" - IPC6023

[sdjefferies]

All of a sudden the live tv has stopped working, all the channels are black and given a moment an error message is shown for IPC6023. I've tried all of the suggestions, rebooted and even factory reset but none have fixed it.

[DarrenDev · Accepted solution]

I can see a sudden loss of signal on Sunday afternoon @sdjefferies - assuming you're not aware of anything that has changed inside your home, I would recommend giving the helpdesk a call.  They'll take you through the usual steps to verify it's not something simple, before then passing you to someone who can either fix it, or raise a fault.

[Craigmustoe]

I have this happen constantly. At least a few times per day. If I change channel and then change back immediately it works so seems unlikely it's a problem in the home. Seems really unreliable 

[DarrenDev]

@Craigmustoe I can see it has happened to you 10 times in the last 30 days, but there's no pattern to it.  Your broadband looks stable, and the errors appear to occur at random times.

Is there a chance that someone else is using the internet heavily at the time?

[Craigmustoe]

No. We have very little WiFi traffic and it often occurs when nothing else is being used 


Craig 

[mod edit: removed personal details from the community] 

[DarrenDev]

@Craigmustoe due to the intermittent nature of this issue, it's going to be very hard to find. If you'd like to pursue it then your best bet would be to raise a fault via the helpdesk - it can then be assigned to the best team to investigate.