"There's a broadband issue affecting your channels" - IPC6023

[sdjefferies]

All of a sudden the live tv has stopped working, all the channels are black and given a moment an error message is shown for IPC6023. I've tried all of the suggestions, rebooted and even factory reset but none have fixed it.

[DarrenDev · Accepted solution]

I can see a sudden loss of signal on Sunday afternoon @sdjefferies - assuming you're not aware of anything that has changed inside your home, I would recommend giving the helpdesk a call.  They'll take you through the usual steps to verify it's not something simple, before then passing you to someone who can either fix it, or raise a fault.