Community Activity

Switch 2 - launch date delivery

Is there any update on whether delivery is on-track for Wednesday? I'm sure I'm not the only one who has received no updates at all since pre-ordering in April.

Simonp3 by Visitor
  • 20 Views
  • 2 replies
  • 1 Helpful

Speed Test

I have a bt Smarthub. When I have been running a speed test previously from the EE iOS app it has worked perfectly. Since the last update of the app, the speed test runs but then gives me an error message saying it failed to run.any ideas please? 3rd...

Brent945 by Investigator
  • 422 Views
  • 4 replies
  • 1 Helpful

Resolved! 5G Smart Hub Problems

We've had the 5g Smart Hub for just over month and receive excellent speeds of 250-400 mbps in an area where landline speeds are poor. However, I'm having constant problems with the internet just dropping on devices connected to the hub. It's a parti...

Smart Hub constantly dropping connection

For the last week and half our mobile broadband hub has been constantly dropping connection. It’ll hold for maybe 10 minutes and then drop out, causing whatever we’re doing to also drop whether that’s gaming, streaming, web calls etc. every time we r...

EE Sim Internet is not working in my device

Certainly! Here's a polished and respectfuVery Disappointed with EE SIM – No Mobile Data on Compatible Device@I recently switched from Vodafone to EE after hearing great things from friends about EE’s network quality. I received my EE SIM on 26th May...

Coverage in Oxford

Update: 10 April 2025 For the first location, we are waiting for a decision from the council after submitting revised surveys and drawings. Pending a positive outcome from the revised surveys and drawings, we can start legal steps to legally acquire ...

Leanne_T by EE Community Support Team
  • 16707 Views
  • 87 replies
  • 79 Helpful

Ee tv box

Hi have ee tv running in aireal mode but keep getting poor signal loss of picture but if i run aireal straight to tv and bypass ee box perfect picture any ideas thanks