Issue with watching Live TNT

[sandragraydon]

Just got TNT Sports via EE. All set up and using the Discover Plus app on the Sky Q box. Films etc work fine but all live feeds cut off after roughly 5 minutes, giving a black screen due to the app crashing. Have already done a full software/app update via the Engineer menu on the Sky Q box and a Web OS update for the TV. I have unplugged the TV (LG Oled), the router (Plusnet 50mb) and the Sky Q box all for well over a minute each. I've checked the network connection and am getting the full 50 Mbs constantly.

Any assistance would be greatly appreciated.

[Michael_D]

Hi @sandragraydon 

Welcome to the community.

Does this only happen when you are trying to watch TNT Sports through the discovery+ app on the Sky Q box?

Have you been able to try it on the app for the TV (if it is a smart TV) or through your mobile or web browser?

Michael

[sandragraydon]

Trying it on my tv any live feed lasts a bit longer - maybe 8 minutes before it dies. I then tried it in my web browser on a Windows 11 PC and both wired directly and vie wifi and it's the same. It lasts for about 8 minutes before it starts to buffer and just sits like that - a refresh gets it working again.

So I guess that brings things down to my internet provider (Plusnet) / router being the issue?

[Michael_D · Accepted solution]

It does sound like it may be the connection @sandragraydon.

Are you able to try it through mobile data on the discovery+ app? That would rule out it being anything with your discovery+ account.

Michael

[sandragraydon]

Good point!  

Tried it via my phone with the wifi turned off and there's zero problems.

[Katie_B]

Thanks for trying @sandragraydon. 

I'd recommend getting in touch with your provider so this can be looked into further. 

Hopefully, a quick fix for you. 

Katie