I've had my new TV box pro for a couple of weeks but can't connect my phone

[Lenh1]

I've had my EE TV box pro for a couple of weeks but can't connect my phone to the ee app. I had a conversation with an ee advisor but unable to resolve the problem. My Samsung tab works but not my Honor phone or my wife's samsung. Tried everything I can think of, reinstalling app, soft reset of TV box.

Can anyone help pleas

[DarrenDev · Accepted solution]

Assuming you mean the EE TV app, are you struggling to log onto the app, of struggling to pair the phone with it for recording? 

If you could be more specific about the issue you're seeing, and any errors you're seeing, it'll help me work out what's going on.

[Lenh1]

Yes I'm trying to pair phone with TV box. I get a message to check both items are on the same network then after the three little balls have bounce up and down for a while, the message "cant find TV box". This currant phone work with bt box without any problems at all.    Thanks for your interest. 

Regards Len