Help with understanding services moving from BT to EE please?

[naylor2006]

Hi all.

Fairly new the EE community, used to be over there in the BT forums alot, took the opportunity to migrate to EE last night as the pricing was favourable, did it all online. Also DarrenDev said over on the BT forums that UltraBoost would only be available to true EE customers. (When it is available that is)

Had a question around the billing of Now Boost....

As far as my package is concerned I have done the following:

BT900 -> EE900
BT BigSport + HD UHD Addon -> EE Big Sport (was not presented an option for HD addons)

So yeah, no change in package at all however I was not offered any HD addon like I was when I ordered BT all those months ago, obviously I want the HD stuff and Now Boost but just wanted to confirm please because my summary mail is confusing.

At the top is says this:

Then further down it says:

Anyone able to explain that, yes on the one hand im happy that its mentioning that I am getting it with my EETV package but its also telling me im dropping it?

Thank you.

[naylor2006]

My order/migration completed at 0800 this morning.

I’ve been sent the new EE router and been asked to send back the BT one as expected, BT one is still in its box 😛 Not noticed any downtime at all and my 3rd party router hasn’t needed restarting etc…(PPPOE creds are the same for both BT and EE) TV is fine, no new box as expected but no interruption to service.

Now that the order is complete the EE app is reflecting all the packages correction too.

Successful migration so far.

Oh yeah, NOWTV and Discovery Plus also unaffected, IE remained as they were prior to migration.