Free tv box on sign up

[SteveMorse]

I signed up to EE on 09/09/2024. As part of my subscription I got EE TV, I was informed I would receive an additional free tv box inckuded in the subscription.  When the order was created the additional box was missed off the order.  The saleswoman contacted EE to request the box to be added to the order however the telephone advisor advised it could not be done at that stage as the order was still being processed and so it would have to be added later by logging into my account once the order status had changed.  We have now recieved our tv box pro but not received the additional free box.  I have logged into my EE account to try to order the additional free box but cannot find any way of doing this.  Has anyone else had this issue?

Many thanks

[DarrenDev]

Sorry for the error on the initial order @SteveMorse .

Everything you were told was correct, except for the "would have to be added later by logging into my account once the order status had changed" bit.  You can order one TV Box Mini for free, but the only way to do it is give us a call - it's not currently possible to order online.

[SteveMorse]

Thanks for the advice

[SteveMorse]

What telephone number do I contact?

[Leanne_T]

Hi @SteveMorse 

Thanks for coming back to us 🙂

Please see our Contact Us To Request Technical Support for EE TV Page for contact details.

Leanne. 

[diolani]

You and me both I have to wonder if its a con just to get an order

[diolani]

I have to wonder if its a con just to get an order

[Midnight_Voice]

@diolani 

It’s well worth contemplating what would be involved with a major company like EE deliberately operating a massive fraud on its customers, and hoping to get away with it.

Never blame on conspiracy that which can more plausibly be blamed on cockup.

[JohnDL1]

Hey Steve, do you have to have taken the full sports package to receive a free mini tv box?

[JohnDL1]

Hi, do you need to have the full sports package to get the free mini tv box