Fast forward through ads on recorded programme

PaulRP63
Visitor

Can I fast forward through ads on recorded programmes on the ee tv pro box?

12 REPLIES 12
Chris_B
EE Community Star
EE Community Star

@PaulRP63   The simple answer is no.  It’s part of the agreement to broadcast that service via EE tv 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
graybag
Contributor
Contributor

I also have EE TV Box Pro with TV Aerial connected.I can fast forward through ALL Recordings made via Channels in Guide which for me are all Freeview and BIG SPORT Channels.I believe it is only if Channels are delivered by Internet Mode only that they cannot be fast-forwarded,Hope this helps.

      Graham

@Chris_B 

You are assuming the OP is in IP Mode, where you would be correct, but even then I think only for ITV channels.

BBC iPlayer is pseudo-recorded in IP Mode, which brings issues of its own, but they don’t have adverts.

In Aerial Mode, no such limitations exist.

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
Jonty1964
Established Contributor
Established Contributor

I can fast forward in aerial mode but the problem is sometimes the fast forward panel stays on screen throughout the rest of the programme, therfore blocking a third of the screen

Peter_W
EE Community Support Team

Hey there @Jonty1964 😊

Is it only when fast forwarding in aerial mode, following a pause / rewind that you encounter this error?

Have you had a chance to see if catch-up has the same issues?

If you haven't already I'd recommend trying a light reset on your EE TV box too.

Peter

Jonty1964
Established Contributor
Established Contributor

I am only in aerial mode and this happens most of the time.

I haven't checked on catch up but then I have never noticed a problem.

John

Peter_W
EE Community Support Team

Thanks @Jonty1964, as a first port of call I'd definitely recommend this reset, then we can take a further look from there 😊

Peter

Jonty1964
Established Contributor
Established Contributor

Ok, I'll do a reset and see what happens,

Jonty1964
Established Contributor
Established Contributor

I did a factory reset and the same problem arises.