Ee tv add on mix up

[Eastie19]

I have a new problem - we took a tv add on for now entertainment on July 14th - however the agent wrongly re contracted our broadband onto a new 2 year deal at a higher price even though he had clarified the tv add on would not affect  the broadband d package which was due to end on July 29th 2027 - I’ve since asked for this to be put back onto the old contract but the new date is still showing on  our account as the end date - please could someone help change it back to July 29 2027 , 

also as a result of the mix up we elected to use the now tv app by paying now directly from now on and  have signed in with my other email into the app - ee however keeps signing NOW back  into the account linked with ee - please can you disable the account linked to ee . I have made numerous calls but been passed on each time and got the contract out back to original Price but not the correct expiry date , also the new bill is far higher as a result of being put onto a new contract when we had over a year left of the existing one .

[JimM11]

@Eastie19 You need to call EE CS and deal with it that way, the Forum cannot do anything for you. Did you also remove the NOW addon from the EE Package if not you will have to pay it twice, once to EE and the other to Now Direct as you did it that way also.

NOW on EE TV | TV and Sport Help | EE

[Eastie19]

Yes I removed the renew option on add on - customer services said they don’t know to to disable the now account from reconnecting and I’ve spoke to 5 different people about getting old contract date corrected but still no luck 

[JimM11]

@Eastie19 Since it's more off a TV type question, post it in the TV part off the Forum, someone EE CS wise may respond better like @DarrenDev