Good morning @BSeng.
Welcome to the EE Community!
With EE TV, you'll have a minimum contract period that you're locked in for, but the contract does not automatically cease once this period comes to an end.
It will continue to roll over until either a formal cancellation request is made, or you choose to regrade to a new plan.
If you previously have requested cancellation and believe this hasn't gone through correctly, I'd recommend giving our team a call, and they can double check everything at our end.
Peter
