EETV charged when discontinued

[BSeng]

EETV charged when discontinued

[Peter_W · Accepted solution]

Good morning @BSeng.

Welcome to the EE Community!

With EE TV, you'll have a minimum contract period that you're locked in for, but the contract does not automatically cease once this period comes to an end.

It will continue to roll over until either a formal cancellation request is made, or you choose to regrade to a new plan. 

If you previously have requested cancellation and believe this hasn't gone through correctly, I'd recommend giving our team a call, and they can double check everything at our end.

Peter

[BSeng]

This eetv service was notified by ee as discontinued by EE and box made redundant!

Am i ever get a refund and owe me thousands for mobiles i never had!

[DarrenDev]

I can see you're referring to the old EE TV service @BSeng - it was discontinued in 2021.

A new EE TV service was launched in 2023.

If you're seeing charges on your bill that you don't expect, I can only recommend that you give the helpdesk a call.  Your account is on an old system that I cannot look at, to check for you.

https://ee.co.uk/help/contact-ee/account-billing/broadband-landline 

[BSeng]

According to your ee . if eetv stopped in 2021

You owe me at least 5 to 6 year refund

Before legal action happens by a planned group action

Suggest you just give me the money back!

[DarrenDev]

@BSeng you need to call.  Nothing can be processed via this forum