EETV Mini box won't switch off TV with certain settings

[imacken]

My TV is connected to a Marantz Receiver for audio and EETV mini box.

If I set the Bluetooth control setting on the mini box to TV, then I get - volume adjust, no mute and it switches off TV.

If I set it to 'Set top box', then I get - volume adjust, mute and no switch off TV even when holding down for a few seconds.

Is there a way to get the volume adjust, mute and TV off all working?

[Midnight_Voice]

@imacken 

Try resetting the remote, plugging the Box Mini into the TV instead of the Marantz, and letting it suss the TV out directly.

If this works, you may then be able to go back to having the Box Mini plugged into the Marantz, for better audio, ease of control, and/or both, and have it all still work.

[imacken]

Sorry, I just realised that my post might have confused you. 
My mini box is connected to my TV. The TV audio only is connected to the Marantz receiver. 

[Midnight_Voice]

@imacken 

Sure did 😢

With my Box Mini remote in TV mode, Mute uses the TV Mute on my LG GX; with it in Set Top Box, it uses the Box Mute.

So your problem seems to be that the remote in TV mode isn’t controlling the TV mute.

Try repairing them; if still no go, report the make and model of the TV here, so EETV can get these details corrected.

Have you got the Box in Surround Mode, or Stereo?

In Set Top Box mode, it does not control my Volume, reporting instead that the Box Is in Surround Mode. If it was in Stereo mode, I would expect it to control the volume, but by changing the Box volume, not the TV volume.

In TV mode, it does control the TV volume, on the TV. Also, it turns off the TV, and the Box.

In Set Top Box mode, mine also does not switch off the TV even with a long press.

[imacken]

Hmm, strange that we are so different. 

Just to confirm, for me, the things that are wrong are 1) in 'TV' mode it doesn't mute receiver audio from the TV, and 2) in 'Set Top box' mode, it doesn't switch off the TV.

The TV model is Samsung PS50C680.

Not sure what you mean by 'try repairing them'.

[Midnight_Voice]

@imacken 

You haven’t yet answered if your Box is in Stereo or Surround Mode. That could explain one difference.

(1) What happens if you mute the TV, while it is feeding into the Marantz AV, with the TV remote? Does it work? Where does the mute symbol show, TV or AV, or both? 

(2) We don’t differ on this.

This TV is a plasma? Plasmas drive YouView boxes crazy. Hang a black cloth over the IR sensor on the front of the Box Mini, or make sure it is absolutely out of line of sight from the TV, and try the above again. Even with the Box Mini set for Bluetooth, it will respond to IR, and YouView boxes think plasma TVs are talking gibberish to them over IR.

Re-pairing 😛

[imacken]

@Midnight_Voice 

Thanks again.

The mini box is in stereo mode.

1) maybe I'm not explaining this too well, but the Marantz AV is always connected to the TV. If the remote is set to 'TV' mode, then the sound does not mute, but it does go up and down.  If the remote is set to 'Set Top Box', then the sound does mute - and that shows both on the TV and the AV - and it can be adjusted up and down.

Re-pairing made no difference.

The TV is a plasma, and putting a dark cloth over the IR sensor made no difference.

[Midnight_Voice]

@imacken 

Your explanations are great; I’m still short by one answer though, which I’ll cover below.

The difference between TV mode and Set Top Box mode is what they operate on; logically enough, whether the remote aims its commands at the TV, or at the YouView box. And there are subtle differences; what the TV shows as its symbol for a TV mute is different from what it shows for a YouView mute.

I don’t have Set Top Box Control of volume because Surround mode goes to 100% max volume on the YouView box, and isn’t adjustable, so I see no change. You see a change because you are in Stereo mode, where the YouView box volume is controllable.

I have TV mute because my YouView Box remote is accurately sending an IR signal for an LG TV mute, same as the dedicated LG remote for the TV does.

You don’t have TV mute because whatever your YouView box sends as an IR TV mute signal isn’t what your Samsung TV is expecting (and isn’t anything your Samsung TV could expect), so it does nothing.

Thats why I asked you what happens on screen when you mute with the dedicated remote for the Samsung TV, because I’m betting that mute symbol looks different from what the YouView box mute looks like. But you didn’t report back on this 😢

If re-pairing and the black cloth trick made no difference, then I guess the YouView Box remote just doesn’t have the IR command for the TV mute in its repertoire 😢

I’m a bit surprised, as Samsung codes don’t change all that much, and it does do the On/Off and Volume; but we are talking about a 14 year old TV, so there may not be much to be done here 😢

You might want to try getting a One For All Remote, or similar, after first checking if that has its TV in your repertoire.

Or maybe it’s nature’s way of telling you it’s time from a new TV 😛

[imacken]

@Midnight_Voice 

Ok, thanks to your questions, I've worked out the issue.  The TV remote does not mute the sound from the optical output going to the Marantz either.  It only mutes if I select the internal TV speaker.  Then, the EETV remote also mutes it.

So, looks like there is no solution.

This TV is in a spare room, and although it is 13 years old, it works very nicely with a high qulaity HD picture and I have no reason to change it atm.

Thanks a lot for all your help in this!

[Midnight_Voice]

@imacken 

It’s not odd that mute doesn’t work on optical, but it is odd that volume up/down works on it in that case.

Normally, optical is either completely fixed or completely variable. If the one, volume shouldn’t work; if the other, then mute should.

Can you connect amp and TV by ARC, or does one or other device predate this?

What, exactly, is the model number of the Marantz?