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EE TV Channel 4 on Apple TV going blurry

fjnf_shjh
Valued Contributor
Valued Contributor

‎21-06-2024 09:28 PM

I have the gigabit connection and ee tv on Apple TV. All of the channels are fine except channel 4 he. Goes blurry every few seconds then back to normal.  Nothing wrong with my connection. Plenty of bandwidth and not a WiFi issue. Happens on cable too. No other hd channel does the same they are all fine. This is when using the EE TV app not the channel 4 app 

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16 REPLIES 16
DarrenDev
Ace Contributor
Ace Contributor

‎21-06-2024 09:30 PM

Is this something that has happened since the start? Or just tonight? Any specific programmes? Or everything?

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fjnf_shjh
Valued Contributor
Valued Contributor
In response to DarrenDev

‎21-06-2024 09:46 PM

Last few days. Not sure I’ve seen it not do it to be honest. Not a regular channel I watch. Does it whenever I watch. Only had the box for 2 weeks. All other channels no problem just channel 4 hd

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DarrenDev
Ace Contributor
Ace Contributor
In response to fjnf_shjh

‎25-06-2024 12:07 PM

Quick update on this one: we've confirmed statistics show that Channel 4 HD isn't running as smooth as it should - you're not the only one seeing the quality drop.  We're trying to find the cause.

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fjnf_shjh
Valued Contributor
Valued Contributor
In response to DarrenDev

‎26-06-2024 08:39 AM

Thanks for confirming. Good to know it’s not my eyes going blurry every few seconds 

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DarrenDev
Ace Contributor
Ace Contributor
In response to fjnf_shjh

‎26-06-2024 10:31 AM

The good news is that we've identified the fault, which was intermittently affecting a few channels.

It has now been fixed - all channels are back to full quality, and we've added alarms in case this happens again in future.  Thanks for reporting it.

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wordswo
Visitor
In response to DarrenDev

‎29-07-2024 07:49 PM

I'm having the same problem with channel 4 app. Are there still issues?

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DarrenDev
Ace Contributor
Ace Contributor
In response to wordswo

‎29-07-2024 07:52 PM

The issue previously discussed was with channel 4 in the EE TV app. That issue is resolved. 

If you're having quality issues with the channel 4 app, I'm afraid they need to be directed to channel 4.

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norwoody
Established Contributor
Established Contributor

‎04-09-2024 06:27 PM - edited ‎04-09-2024 06:37 PM

Sorry to bump this, @DarrenDev - I'm noticing the same with Channel 4 right now, it's been like this since just before 6pm today. I've just tried restarting the Apple TV, and have done a speedtest as well (it is hardwired) and no issues there. Other channels seem to be fine.

I don't have the same issue streaming channel 4 directly via the channel 4 app instead of the EE one.

Update: as of 18:35 it seems to be back to normal now

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DarrenDev
Ace Contributor
Ace Contributor
In response to norwoody

‎04-09-2024 06:45 PM

Our stats agree with you @norwoody - they show that average quality has dropped for most people over the last 90 minutes.  We're investigating.