EE TV CANCELLATION

[daveh195668]

I do not want to carry on with ee tv when the trial period finishes,  how do I ensure that I will have the option to cancel subscription 

[Chris_B · Accepted solution]

@daveh195668  You call customer support.  But I don’t think EE tv works like that, it’s contract for 24 months along side your broadband.  If you terminate the contract you’ll be required to pay it off .   You don’t get a free trial.  You do however get a 14 day cooling off period if you purchase this online/over the phone but this will also stop your broadband as it’s a joint contract.   You need to call customer support to see what can be done. 

[daveh195668]

At the moment it is just £1 per month, this trial finishes next month and
then goes up to £20, which I don't want to pay

Regards Dave

[Chris_B]

@daveh195668 Then you need to call customer support 

[garybs29]

£1 per month is not a trial, it's a discount. If you want to cancel there will likely be charges

[daveh195668]

All sorted