Discovery plus still not working despite promises that today was the day!

[AmericanPie]

I've been following these posts about discovery plus not working and despite many attempts and promises it still isn't activated for me. I've had an awful experience since switching from Sky and have now been assigned a complaints manager. Today the 25th everything was supposed to be OK and the manager is going to phone me on Tuesday next to ensure that all is good. I wont hold my breath. This will be my tenth attempt at getting discovery plus and from previous posts I can see I'm not alone. I was told that there are at least a thousand customers with the same problem. 

[Peter_W]

Hi @AmericanPie.

Welcome to the EE Community, and thanks for taking the time to share your experience with this too.

I'm glad to hear you've managed to get this logged for investigation with complaints, but taking 10 attempts to get this sorted is far from the experience we'd want or expect. 
Please keep us posted on how things go.

Peter

[AmericanPie]

Hi Peter,

had a text message today from EE confirming that I still do not have access to discovery plus and that EE are awaiting further updates to provide a solution to the problem. Very disappointing as some snooker matches and other events are only available via this channel. Next update will no doubt be Monday.

[Peter_W]

Thanks for the update here, @AmericanPie.

I totally appreciate your disappointment that we've not been able to get things sorted for this weekend, but I'm glad to hear that you're continuing to be updated.

I'll keep everything crossed that this is sorted once next week rolls around too.

Peter

[AmericanPie]

Hi,

HELP wanted. According to my log in I have Netflix, Now and Discovery+ premium which includes TNT sports. The first 2 are OK but I cannot access the Discovery + premium cycling content although I can watch it through TNT sports and access the UCI stuff too. But these only exist for a set number of days  and then disappear. Anyone know why I cannot get access?Tried deleting my account and reloading it. Activated it twice but still no access to cycling. What is wrong please? Any help gratefully received. Do I need to upgrade to another package? I thought premium was the best Thanks.

[AmericanPie]

At last I have almost every problem solved. I didn't wait until after the bank holiday and phoned again on Saturday and got  a totally different approach to my problem. If anyone gets asked to let an EE technician access your camera on the phone, via a link, its OK. The tech could see exactly what I was experiencing and he talked me through a solution plus another look at the account revealed an old discovery +  account still in existence from when I first joined EE on the 22 of March and EE cancelled my contract in error, used an incorrect email address and started the process all over again weeks later! One minor hitch exists which isn't the end of the world and may, get fixed. Has the stress been worth it NO.