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Changing TV packages

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Lee14801
Established Contributor
Established Contributor

‎08-05-2025 03:26 PM

Does anybody know how it works when changing TV packages does the change happen instantly or is it on at the end of the next month as I can’t find any information on this?

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Weerab2024
Scholarly Contributor
Scholarly Contributor

‎08-05-2025 04:34 PM

It happens instantly or soon after you add the desired add on to your account.

You can upgrade as much as you like in the month but you will need to wait till the following month before you can downgrade.

EE Apple TV box, EE mini box, Full Fibre 900, Sky Stream

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Weerab2024
Scholarly Contributor
Scholarly Contributor

‎08-05-2025 04:34 PM

It happens instantly or soon after you add the desired add on to your account.

You can upgrade as much as you like in the month but you will need to wait till the following month before you can downgrade.

EE Apple TV box, EE mini box, Full Fibre 900, Sky Stream
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zulu17
Scholarly Contributor
Scholarly Contributor

‎09-05-2025 11:03 AM - edited ‎09-05-2025 11:03 AM

@Lee14801  I agree it would be helpful if EE  ( and BT ) made the process and timelines clearer to customers and their own customer facing staff.   In practice it will vary according to what you are changing , the method you make/request the change,  where you are currently  in your minimum term contract,  and in some cases whether there  are other open orders on your account.

Is there a particular  change you are considering  currently  ?

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