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Terrible picture quality and pixelation when using My5 app

Steve3251
Explorer

Hello, I have a new EE Pro tv box .

If I try and watch anything on the My5 tv app the picture quality is appalling .It lacks focus and is blurred .After about 20 minutes the pictures starts to pixelate .It is un-watchable .

If I watch My5 using my the app on my smart tv the picture quality is perfect,there is zero pixelation .

Is there a setting which can resolve this problem or is this expected behaviour when using the EE pro box

thanks

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