Can't watch anything on HBO Max except TNT Sports

[imacken]

Since the move to HBO Max, on the HBO Max app, I can only watch TNT Sport.  Try to watch anything else. e.g. The Pitt, I just get a 'Get Access' type message about this not being available with my package.

I realise that I can watch these on NOW app, but what is the situation with the HBO Max app?

[DarrenDev · Accepted solution]

It's covered in many of the other threads on this board already @imacken 

If you have Now TV and want to enable access to HBO Max Entertainment content then you can contact Now TV and they'll provide an activation link.  If you log in with the same account as your TNT Sports one, you'll have access to it all on one account.  Please note that your HBO Max subscription level will be "Basic With Ads" meaning you will see ads before/during content.  If you have Now Boost, you'll be able to watch the same content in the Now app but without seeing any ads.

To request activation from Now TV:

1. Visit https://www.nowtv.com/gb/help
2. Click 'Need Help' in the bottom right corner
3. Select ‘TV’
4. Select ‘Entertainment & HBO Max Membership
5. Select ‘Yes’ if you have an Entertainment, Big Entertainment or Full Works subscription, or a Now Entertainment & HBO Max extra on your account
6. Select ‘I’m an EE TV customer’
7. Select ‘Link my account so I can watch in the HBO Max app’
8. IMPORTANT: Select whether you have Now Entertainment & HBO Max as part of your TV package or as add-on/extra
9. Click ‘Link Now account’
10. HBO Max web page opens
11. Log in to HBO Max (IMPORTANT: If you have a TNT Sports subscription, make sure to use the email you use to access this in Discovery+ or HBO)
12. You can now use your HBO Max Basic with Ads subscription across devices in your HBO Max account

[imacken]

Thanks for that Darren. It helped.

I have to say that this whole thing s a mess.  Totally confusing and very time consuming on TV boxes, phones, iPads, PCs, Macs etc.

I really would have expected a smoother transition. All that worked well was the fact that TNT was watchable still on the TV schedule and on HBO Max without any grief!