@BUZBY101 , have you checked your messages in the messaging app on your phone? As that would seem the most likely place you would have received it, also check your spam/junk folder, it may have gone there. No idea otherwise, other than ringing customer services and speaking to one of the guides. Also look at your EE app, you may find it there.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
