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Apple TV - unable to get the longer free subscription offered by EE

RobLowe
Investigator
Investigator

I set up an Apple Account (although I'm an Android user).
I was told by EE I'd get 6 months free Apple TV access.
Every time I try to enter Apple TV I get a message saying '1 week free then £8.99 every week after'
Has anyone any advice? 

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @RobLowe 

Please read here:

https://ee.co.uk/help/mobile/extras-and-add-ons/add-ons/get-free-apple-tv-plus

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

@Northerner 

Despite what it says in those instructions, I’m pretty certain that Apple cancelled my existing direct Apple TV subscription without me having to do anything, and paid me a small refund, the balance of the month I was in.

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*