Unable to Link Business Line to EE App or Online Account (Since Nov 2024)

[dwadetheceo]

Hello EE Team,

I’ve been an EE Business customer since November 2024, and for almost a year I have been unable to link my business product and line to the EE app or my online account.

Because of this, I cannot:

• View or download my bills
• Manage my account details easily
• Access the same online services that personal customers get

I’ve raised this multiple times and was told it should be resolved, but nothing has changed. For nearly a year I’ve had no proper online access to my business account, which is unacceptable given the amount I pay monthly.

Can someone escalate this issue urgently and confirm when EE Business customers will finally be able to link their products to the app and access their bills online?

This is causing real inconvenience, and I would appreciate a clear solution or timeline.

Thank you,

Dwayne

[Mod edit: Removed surname and business name]

[Erfy]

Good morning Katy 

No, it hasn’t yet. I’m getting back in touch with who exactly? I’ve already reached out to all the existing departments I could, but no one has resolved the issue. They keep coming up with a different excuse each time.

[Katie_B]

Hi @Erfy. 

Thanks for getting back to me 🙂

If you are on a business account you would need to speak with our business customer care team. 

The team will be able to raise a ticket for our Level 2 team this if they are unable to link your number.

Katie

[Erfy]

I’ve already done that — I’ve contacted the business customer care team multiple times. They just keep saying the same thing to everyone and it hasn’t helped at all. Honestly, I’m getting really tired of going in circles. Can this be escalated directly to someone who can actually resolve it?

[Katie_B]

Hi @Erfy. 

I have popped you over a private message for more information. 

Katie

[Cananybodyhelp]

Forget it mate. The EE team know full well they can’t fix this problem. I was told it would be fixed this weekend. Honestly. All the staff have minimal information as EE is trying to cover up the issue. There is something odd going on.
Kindest Regards

[Cananybodyhelp]

It’s a waste of time. I have been calling your tech team for an update for over a month. Stop trying to cover up the IT malfunction you can’t hide

[Erfy]

To be honest, when I saw your post saying you’ve been with EE Business since November 2024, I lost hope. The crazy thing is, after just a week of being a business customer, they wouldn’t even let me switch back to a personal account — they said the account has to be active for at least three months. Bunch of clueless people.

[Erfy]

What gets to me is that they’re not being transparent about it from the jump — they keep coming up with different excuses and passing you to different advisors.

[eafagsgeseg]

I'm in the same boat. Ordered 2 x business eSIMs on 17 September and received within a couple of days. We haven't been able to link either eSIM to an account despite details being 100% correct (I placed the order online myself and can confirm the email address used is correct).

I've spoken to support on WhatsApp, Live Chat and telephone twice. I've also been told that it is an issue they are aware of and working to resolve. When I queried that there is no post/announcement on the EE website or social media, and seemingly no way of tracking the status of the issue, I was told that there is no way to track the status and basically "it will be fixed soon".  I don't know if "soon" means days, weeks or months at this point!

I'm completely regretting my decision to move to EE. I'm unable to:

Log in and access online bills
See our data usage
Activate the Apple Music add-on
Activate the data plan on my Apple Watch

[Erfy]

Has anyone else received this email from the small business team this morning??

Good Morning

As you may be aware, some customers have been having issues logging into get your invoices online. To ensure you have seamless access to your billing information I have signed you up for the EE mobile manager, it is another website you can download your invoices from.
You won't hear anything till your next bill date which is the ( ) and on this date you will receive an email saying it's a registration invite, this will tell you all about it and have a link to create your login.

Regards