Request for Age Restriction removal

[leaforg11]

We have noticed that many customers are experiencing difficulties accessing our website, due to age verification requirements imposed by your network.

Could you please remove the age restriction status associated with our website We want to ensure seamless access for your customers while maintaining compliance with legal and industry standards.

Your prompt attention to this matter is appreciated. Feel free to reach out if further information is required.

[Christopher_G]

Hi @leaforg11 

Welcome to the community.

When I loaded up your website, it popped up with an age verification (confirm you're over 18 before entering). I think this is probably why the EE Content lock is blocking it.

Chris

[leaforg11]

Yes we have to have an age verification pop up  due to industry compliance but we do not have any explicit content which I believe is the reason for the block. I have contacted the bbfc who have confirmed our site is fine and 2 other networks have lifted the block after contacting bbfc to confirm this.   EE are proving difficult to get hold of to action this .

[Christopher_G]

Hi @leaforg11 

I've sent details of the website over to our content lock team for them to review. I will get back in contact with you if they need anything more from you.
Chris

[leaforg11]

Wonderful, thank you