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Delete my card details

Çiçek
Investigator
Investigator

I would like to request the removal of the card details currently saved on my account. I recently received a message stating that my package will be automatically renewed each month using the saved card. However, I would prefer not to have any payments taken without my explicit approval.

 

Could you please delete my saved payment details? Alternatively, if it’s something I can do myself, could you kindly let me know the steps to remove them through the app or website?

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Çiçek : Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack you'll have the option to pay for it by PAYG credit or start another direct card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@Çiçek : Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack you'll have the option to pay for it by PAYG credit or start another direct card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP