Pocket Landline

[dmatthews89]

Has anyone had their pocket landline service completely cut off without any warning?

Our business has had no landline for 5 days and EE just say there is a “global issue”. No time frame of repair…

This has wrecked my business and I am none the wiser as to when this service will resume!

[Northerner]

Hi @dmatthews89 

I suggest making a complaint:

https://business.ee.co.uk/help/make-a-complaint/

Thanks 

[Bill934]

EE pocket landline is not working since Friday. It is just so frustrating, 

Goe knows when it will fix

[paulb123]

 EE POCKET LINE LINE  Ours has been off    9  days and can still get no answer . Just say we are working on it  seems to not be urgent with them .( Answer we are working on it.) in the mean time  no calls and have to find wages for 12 people  .  

[Linda1102]

Yes , we had the same problem for a while now and it’s very frustrating, I’ve called them a few times and spoke with around 10 people , no one had a clue and so annoying customer service . They were saying that pocket landline technical team are not taking call and there is a global issue . we lost so many clients and we didn’t know that there is a problem with pocket landline 

shame on them 

[Linda1102]

I’ve just called them again now and they connected ours back , it’s been a long and frustrating process.
we lost business !l

[dmatthews89]

How about instead of telling me to make a complaint- that is IGNORED EVERY TIME- you get the issue fixed OR tell me what the hell is going on?!!

[bristolian]

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@dmatthews89 wrote:

How about instead of telling me to make a complaint-  you get the issue fixed OR tell me what the hell is going on?!!

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The responses you've had so far are from fellow users, not EE staff.

Staff responses come from users marked as "Community Support Team" - https://community.ee.co.uk/t5/EE-Community-info-News/Meet-our-Community-Team/td-p/1415489 

[Rach_H]

Hi @dmatthews89,

Welcome to the Community!

We don't have access to customer accounts here on the Community, so we won't be able to advise of why this is happening, which is why you've been advised to make a complaint with one of our team.

Rach

[Jimraven]

Two weeks no service from pocket landline. No answer or update from customer service. No return phone calls from level 2 support. £20  compensation offered.

Anyone else got any further information on compensation amounts.

Google search 

your phone service is down, you may be entitled to automatic compensation under Ofcom's rules. If your service isn't fully restored within two working days after reporting a fault, you'll receive £9.98 for each calendar day it remains out of service. For missed appointments or delayed start of a new service, the compensation is £31.19 per missed appointment or £6.24 per day of delay, respectively. 

your phone service is down, you may be entitled to automatic compensation under Ofcom's rules. If your service isn't fully restored within two working days after reporting a fault, you'll receive £9.98 for each calendar day it remains out of service. For missed appointments or delayed start of a new service, the compensation is £31.19 per missed appointment or £6.24 per day of delay, respectively....

Look forward to hearing from someone.