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[ManleyPapierP]

I messaged EE 25 August (via website) and I'm still waiting for a response. 

Maybe this forum can help, I am trying to login to my business account to get a copy of the latest bill. Since last Wednesday all logins have failed with the request 'try later'. Seems like a long time for their main website to be down.

Any ideas? 

[GeorginaRyan]

Can’t help I’m afraid but am having the same problem.  Have you managed to log in yet?

[Schockwave]

Hello @ManleyPapierP @GeorginaRyan ,

Welcome to the community,

I would suggest ringing customer service about this. Do you have the EE App? Have you tried both the website and My EE App, and problems on both?

[WIW]

Thank you. I did exactly that, downloaded the EE App and straight into our business invoices.

Even after calling customer services again this morning, had no joy. This was such a quick work around.

Much appreciated.

[ManleyPapierP]

I also managed to access my account through the EE App. Thanks for the tip.

Seems extraordinary that one of the biggest communications company's has so much difficulty communicating with its customers!

Thanks all for your input

[ManchesterTwang]

I can't download the app as it's an employees phone.  EE advise there's a "glitch" whilst they improve their site and that I should just keep trying.  It's been a week now.

[ManleyPapierP]

You will have to speak with them direct (good luck with that!)

It seems to have been down for at least a week

[Leanne_T]

Morning everyone. 

Please report this to our mobile care team on 150, they can raise a support ticket to get this looked into for you. 

Leanne.,