End contract

[yettie_ade]

How do I end my contract with EE. I’ve tried messaging on the app but it’s not letting me go through and not letting me start a new conversation either. I use a virgin media broadband and would like to just use the mobile plan now as it saves me more money 

[XRaySpeX · Accepted solution]

You need to phone CS to cancel a contract.

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

[bristolian]

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@yettie_ade wrote:

I use a virgin media broadband and would like to just use the mobile plan now as it saves me more money 

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Virgin Media cross-sell O2.

Make sure you've tested O2 service in all the areas you frequent first.