Can't download my business invoice

[pkhatri]

Hi,

I am trying to download my monthly invoice but the system is saying the file is too large to download. Not had this problem in previous months and nothing has changed for the file to become too large??

Please advise how I can get hold of an electronic copy of my invoice.

Thanks.

[Cake-Box-HO]

I am having great difficulty downloading my invoices from your website which is quite frankly RUBBISH - I keep getting this message

Sorry, something's gone wrong

Please refresh the page or have
another go later when we've fixed
things.

You can also get help or call us on
150 or 07953 966 250 from
another provider.

I have tried in both Microsoft Edge and Google Chrome - both the same message - I need a PDF version as we are switching to paperless and will no longer accept paper invoices

[Katie_B]

Hello @Cake-Box-HO. 

Welcome to the community.

I am sorry to hear this is happening. 

Thank you for confirming which browsers you have chose. 

If you are still experiencing this error please notify our technical care team on 150. 

Should it be required the team can raise a ticket for this. 

Katie