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THobden
Explorer

‎09-08-2023 09:45 AM

I need to monitor individuals mobile calls, I constantly get error messages - information cannot be loaded. Same when trying to get an itemised invoice to check there - NOT Working. New customer to business EE and it is proving to be difficult to navigate, just constantly seeing - sorry something went wrong. 

EE you need to sort this out, surely I shouldn't get constant error message 😡

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎09-08-2023 12:06 PM

Hi @THobden 

Welcome to the community.

That information should be available for you, I'm sorry to hear you've been having some problems with it. Does this happen on more than one device or browser?
Chris

0 Helpful
THobden
Explorer
In response to Christopher_G

‎09-08-2023 12:10 PM

Hi Chris

Thanks for getting back to me, it is on Google Chrome and now I have tried Edge. Still have 'sorry something went wrong at our end'.

Tracey

0 Helpful
Christopher_G
EE Community Support Team
In response to THobden

‎09-08-2023 12:33 PM

OK, thanks for trying both, @THobden 

If you speak to our business support team, they'll be able to look into why this is happening and will help you get access to the information you need.

Chris