Can't download my business invoice

[pkhatri]

Hi,

I am trying to download my monthly invoice but the system is saying the file is too large to download. Not had this problem in previous months and nothing has changed for the file to become too large??

Please advise how I can get hold of an electronic copy of my invoice.

Thanks.

[lewistaylor1967]

I need a VAT invoice but don't want to spend hours on the phone each month requesting something as simple as this !! why have you removed the download option

[Leanne_T]

Hi @lewistaylor1967

Is the download option not showing on any device or browser? 

Leanne. 

[lewistaylor1967]

no option to download - there alweays used to be but no longer available ???

[Leanne_T]

I see @lewistaylor1967

Please call our business support team to get this looked into further. 

Leanne.

[lewistaylor1967]

as I stated earlier not something I want to waste my time on - real basic requirement that shouldn't have been removed

[Leanne_T]

Hi @lewistaylor1967

This would need further looked into and the team have account access to complete this for you. If you can call them when you get the chance, they will be happy to help. 

Leanne.

[WFS123]

I have being trying for months, spent ages on the phone to 150 and on webchat - no resolve. We are about to come out of contract and will be moving this and another buisness account (50+ users) to another provider. Basic requirement for a VAT invoice not met. 

[Katie_B]

Hello @WFS123. 

I am so sorry to hear this.

When you spoke with our business customer care team what was advised?

Katie 🙂

[Paulll]

So this appears to be ongoing, I cannot download my bills, a requirement for UK accounting regulations.......

[Christopher_G]

Hi @Paulll

Welcome to the community.

If you speak to our Business Support team, they'll look into that and help you get your bills.

Chris